WHERE ARE YOU GUYS LOCATED?

We are located in Southern California, Escondido to be specific. If you are ever in the area stop by and say hi.


WHERE ARE YOUR PRODUCTS MADE?

Our products are meticulously designed and tested here in the good ol’ US of A. While many undergo machining and assembly domestically, to ensure competitive pricing in the global market, we do also source some raw materials and conduct some manufacturing overseas.


HOW LONG HAVE YOU BEEN IN BUSINESS?

AGM-Products was incorporated in 2008. 


CAN I PURCHASE AGM-PRODUCTS ANYWHERE ELSE?

Love our products, but feel more comfortable buying from your go-to supplier? We understand. You can find our products available for purchase on Amazon.com and Walmart.com, as well as in retail stores across the United States and internationally. For customers outside the US looking to find a local dealer, please visit the International Dealers page located in the footer of our website.


WHAT'S SHIPPING GONNA COST ME?

Good news, we offer FREE SHIPPING on all orders over $199 within the continental USA. For orders under $199, shipping costs vary depending on the product's size, weight, and preferred shipping speed. 

Even better news - Orders placed before 2pm pacific, if in stock, will ship the same day. 


HOW DO I TRACK MY ORDER?

Once your order is placed you will receive a confirmation email. Then when your order is shipped (same day if placed before 2pm pacific and in stock) you will receive your first order tracking email. You will receive another email on the day your order is out for delivery. If you want more detail download the Shop app and connect an gmail or outlook account to get real time progress of your order. https://shop.app/download 


WHAT IS YOUR RETURN POLICY?

We stand by our 100% Satisfaction Guarantee. If you're not completely satisfied with your new product, please call 760-884-8319 or email us sales@agm-products.com and we will make it right for you. If you prefer to return your order within 30 days of purchase, that's no problem either. Just call us or email us with the following details:

  • - Your full name
  • - Order number
  • - Reason for returning
  • - Phone number and email address

We'll take care of the rest!


WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Shop Pay, Paypal, Visa, Mastercard, AMEX, Discover, Apple Pay, Meta Pay, Shop Pay Installments and Google Pay. Please note a recent change in Wells Fargo's policies does now prevent us from accepting unicorn tears, chickens or rare gems, sorry. 


DO YOU OFFER MILITARY DISCOUNTS?

Of course! We are proud to offer special discounts to veterans, active-duty military personnel, and first responders through GovX. Simply log in to GovX when checking out to get your discount code!

 

IF I HAVE A QUESTION, HOW DO I CONTACT YOU?

You can reach us by phone at +1-760-884-8319, Monday through Friday, from 8 AM to 5 PM Pacific Time.

Alternatively, email us at sales@agm-products.com.

You can also submit your question directly on our website. Just scroll down to the review section on the product page you have a question about, click the white and green "Ask a Question" button, and enter your question. We’ll get back to you as fast as we can. 


I LOVE THE PRODUCT AND WANT TO SHARE, HOW DO I DO THAT?

First, thank you for sharing. Not only does it make us feel great to hear our product is helping you, but your story will also help someone just like you looking for a solution to their problem right now. Here’s a few ways to share:

  •  Reply to the review request emailed to you OR Leave a review directly on our website by clicking the green “Write a Review” button in the review section of the product page of the item that has helped you.
  • Leave a review on Google - https://g.page/r/CYIQcwUgjpDrEB0/review 
  • Post your experience to social media and tag us. We will repost your experience to our audience helping someone just like you looking for answers to their problem and giving you more exposure in the process. Win Win!  

Email us at sales@agm-products.com with your experience (including photos/videos) and we will create a post to share your story, helping others looking for a solution. Be sure to include your social handle, so we can tag you.