Refund policy

Returns for Refund or Exchange

 

AGM Products product returns must be accompanied by a Return Merchandise Authorization (RMA) number. You can request an RMA number by sending us an e-mail to info@agm-products.com. In your email please include the following:

 

  • Order number

 

  • Reason for returning

 

  • Your full name

 

  • Date of purchase

 

  • Phone number and e-mail address

 

RMA number(s) expire 7(seven) days after they are issued. Items returned without an RMA number or using an expired RMA number will be refused.

 

Note: Separate RMA numbers should be obtained for different orders.

 

General Return Guidelines

Within 5 days of receipt of your order, you may return products that:

 

  • Are in their original packaging/unopened

 

  • Have original manufacturer information

 

  • Are not damaged

 

  • Do not have missing parts

 

  • Is in re-sellable condition

 

  • Has not been used

 

All non-defective returns are subject to a 25% re-stocking fee ($15 minimum).

 

All return freight charges must be prepaid by the customer. There are no refunds on freight. The cost of shipping will be credited only in those instances where the return is a result of our error. All returns are ONLY for store credit or an exchange for items equal or lesser in value. If your return results in the need for a replacement, the replacement item will be sent once the incorrect item has been received and confirmed by AGM-Products If you install or modify parts ordered in any way whatsoever, you automatically waive your right to returns, refunds or exchanges.

 

Cancellation Policy

 

Please call our Customer Service at 760.884.8319 to cancel an order. Within 24 hours of placing the order, you may cancel without any penalty, unless the order has already been processed. AGM-Products processes your order electronically, therefore, your order may be processed upon submission. We will make every effort to stop the processing of your order if it has not shipped.

 

Please call us immediately if you wish to change or cancel your order.

 

  • All cancelled orders will assess a 8% cancellation fee.

 

  • Your order must be confirmed by Customer Service that it has not shipped from our warehouse or the manufacturer. Once confirmed, you will be issued a credit or refund minus cancellation fees.

 

  • Orders already shipped from our warehouse or the manufacturer cannot be cancelled and will fall under the Returns for Refund or Exchange guidelines.

 

Note: When calling to speak to a sales rep or other AGM-Products employee, please take down their name(s) for reference.

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