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Lifetime Defect Shield!

The AGM-Products (AGM) brand is known the world over in off-road racing as innovative products engineered to increase performance, reliability, and simplify. However, there’s added peace of mind with the AGM-Products Lifetime Defect shield. Should your AGM product ever malfunction as a result of defects in workmanship or materials, we will repair or replace the product free of charge.

What is Covered

AGM-Products are guaranteed to be free of material and workmanship defects. AGM-Products.com sells brands other than our own. This Lifetime Defect Shield applies ONLY to AGM branded products. Products of another branding or non-AGM products are solely covered by their respective manufacturer warranty. Each product brand manufacturer warranty varies from each other and is included with their product. These warranties should be reviewed carefully for additional information.

How Long Coverage Lasts

This guarantee lasts for the lifetime of the AGM product. Warranty coverage ends when the product becomes unusable for reasons other than defects in workmanship or material.

How to Obtain Service

To obtain the benefit of this guarantee, simply contact us via email at sales@agm-products.com and request a WMA number (Warranty Merchandise Authorization) for the return. In the email, please include your order or invoice number and a phone number where we can reach you. You will receive an email with the WMA number for your warranty return along with specific return instructions. You will be responsible for freight charges.

What We Will Do to Correct Problems

Warranted products will be repaired or replaced, at AGM’s option, and returned at no charge; or if after three attempts to repair or replace during the warranty period the product is still defective, you can elect to receive a full refund of your purchase price.

What is Not Covered

Failures due to misuse, abuse, or normal wear and tear are not covered by this guarantee. AGM shall not be responsible for any incidental or consequential damages. No labor or inconvenience may be included in any warranty claims. Improper installation can cause premature wear and failure of the product. Products compromised due to improper installation are not covered. AGM-Products may deem a product to be improperly installed after careful inspection. It is the responsibility of the customer/installer to verify the correctness of size and application of all parts before installation. There is no warranty on decals, stickers, light bulbs, apparel, and or electrical parts, unless otherwise noted.

No Other Express Warranty Applies

This Lifetime Defect Shield is the sole and exclusive guarantee for AGM products. No employee, agent, dealer, or other person is authorized to alter this warranty or make any other warranty on behalf of AGM.

Executing the AGM-Products Lifetime Defect Shield

AGM offers a comprehensive Lifetime Defect Shield to support products purchased under the AGM-Products brand. AGM-Products branded products are built with reliability, dependability, and durability and are covered by a Lifetime Defect Shield against defects in materials or workmanship. In the event that you have a problem with your AGM-Products product due to a defect in materials or poor workmanship, we will attempt to remedy the problem in a timely manner. 

Defining Normal Wear and Tear

Commonly, our products are used on off-road vehicles in desert racing, in the most demanding applications and environments. Under these conditions and over time, the AGM product may experience normal wear and tear and require service. While normal wear & tear is NOT considered a "defect" and is not covered by the AGM Lifetime Defect Shield, it is our goal to get your AGM product back in use as soon as possible. To help facilitate such a need, AGM Products offers replacement service parts for some of its products, allowing you to replace the part of the product that will experience the normal wear and tear as described herein.

Defining Defects in Material and Workmanship

It is our experience that a product that fails prematurely due to a manufacturing defect in materials or workmanship will generally do so very early in the product's life cycle, often the first or second time the product is used. When returned for inspection, these products are generally found to still be in like-new condition and show very little signs of use. It is uncommon for a product that was manufactured with a defect to survive under normal use for any extended period of time. Products that are returned for warranty inspection after months or years of continuous reliable service are rarely found to be defective. The most common demand for service is the result of normal wear and tear issues, which are not considered to be a defect in materials or workmanship.

Disclaimer

Disclaimer

All orders placed with AGM Products by (phone, mail, internet/web & e-mail) constitute the acknowledgment and acceptance of all conditions listed on AGM Products and all conditions listed below. All parts shall remain the property of AGM Products until paid in full.

Payment Policy

AGM-Products accepts the following payment methods through our secure online website. Note: Shipping address MUST match billing address. California residents are charged an 8% sales tax

  • Credit Cards (Visa, MasterCard, American Express or Discover)
  • Payment apps (PayPal, Venmo, Affirm, or Zelle)
  • Bank Wire Transfer, Pre-Paid Money Order, or Certified Cashier’s Checks in U.S. currency only. Note: Must wait for funds to clear before order is processed. Please allow 7-10 business days after receipt of check.
  • We DO NOT accept International Credit Cards

If paying by Bank Wire Transfer, Money Order, or Certified Cashier’s Check you can call/email us for a price quote or simply print out the Shopping Cart screen showing all in-cart items and your grand total showing shipping charges included and send it along with your payment. Please make the Money Order or Certified Cashier’s Check payable to ALL GERMAN MOTORSPORTS. Be sure to include your name, email address, and a phone number where you can be reached and mail your payment to:

AGM Products
ATTN: Online Sales
545 Corporate Drive
Escondido, CA 92029

International Orders

For International Orders, please email us with the product(s) you would like to order, the quantity of each item, and your shipping address. We will put together a price quote and contact you by email with your quote and instructions for remitting payment. Payment for international orders must be pre-paid by Bank Wire Transfer, Certified Cashier’s Check, or Money Order, all in U.S. currency. Shipping is either UPS or DHL Express, customer’s choice.

Sale and Promotional Items

For all items that are on sale or special promotion, refunds are not accepted. ALL SALES ARE FINAL.

Shipping Information

Shipping and Handling charges are based on the following criteria:

  • The delivery option you choose
  • The weight, size, and dimensions of your items
  • Your shipping preferences
  • Orders are normally shipped via UPS or USPS

We do our best to accurately estimate when items will ship from our facilities. Estimated shipping dates are based on several factors, including your destination address and how quickly we can obtain and assemble items for shipment.

Estimated Delivery Time

1-3 business days for the order process

1-7 days transit time for U.S. Continental shipments

5-30 days transit time for international shipments

Occasionally an item may be oversold. If this is the case, we will fill the orders on a first-come, first-serve basis.

Backorders

If for some reason an item on your order is temporarily out of stock, you will be notified via phone or email. If you have multiple items on your order, you will have the option of having the "in stock" items ship and the "out of stock" items will be backordered for you. As soon as the backordered item arrives at our warehouse, it will be shipped, and the appropriate shipping charges will also be applied. We continually seek updates on backordered items and update your order status until the backorder is filled. You must notify us to cancel a backordered item, or you will be responsible for sending it back to us if the order ships before said notification. 

Damages

AGM Products packs all merchandise carefully according to the shipping carriers’ guidelines, in order to prevent damage during shipment. Nevertheless, damage may occasionally occur in transit. Please inspect your package(s) immediately prior to accepting delivery. Before signing for your package, make sure the box or packing tape has not been damaged. If the package looks like it has been tampered with or damaged during shipping, do not sign for it! Damages and evidence of tampering must be reported to AGM Products and to the shipping carrier immediately. It is extremely important that the contents of the shipment be thoroughly inspected upon receipt for the shipping damage. If damage is observed and found, simply refuse the package due to the damage. If you happen to sign for the package and notice the damage after the fact, contact us immediately. We will respond within 24 hours and will guide you through a return and replacement process.

Returns for Refund or Exchange

AGM-Products product returns must be accompanied by a Return Merchandise Authorization (RMA) number. You can request an RMA number by sending us an e-mail to info@agm-products.com. In your email please include the following:

  • Order number
  • Reason for returning
  • Your full name
  • Date of purchase
  • Phone number and e-mail address

RMA number(s) expire 7 (seven) days after they are issued. Items returned without an RMA number or using an expired RMA number will be refused. Note: Separate RMA numbers should be obtained for different orders.

General Return Guidelines

Within 5 days of receipt of your order, you may return products that:

  • Are in their original packaging/unopened
  • Have original manufacturer information
  • Are not damaged
  • Do not have missing parts
  • Are in new, re-sellable condition
  • Have not been used

All return freight charges must be prepaid by the customer. There are no refunds on freight. The cost of shipping will be credited only in those instances where the return is a result of our error. Returns can be for refund, store credit or an exchange for items equal or lesser in value. If your return results in the need for a replacement, the replacement item will be sent once the incorrect item has been received and confirmed by AGM Products to meet the guidelines above. If you install or modify parts ordered in any way whatsoever, you automatically waive your right to returns, refunds, or exchanges.

Cancellation Policy

Please call our Customer Service at 760.884.8319 to cancel an order. Within 24 hours of placing the order, you may cancel without any penalty, unless the order has already been processed. AGM Products processes your order electronically, therefore, your order may be processed upon submission. We will make every effort to stop the processing of your order if it has not shipped. Please call us immediately if you wish to change or cancel your order. Your order must be confirmed by Customer Service that it has not shipped from our warehouse or the manufacturer. Once confirmed, you will be issued a credit or refund. Orders already shipped from our warehouse or the manufacturer cannot be canceled and will fall under the Returns for Refund or Exchange guidelines. Note: When calling to speak to a sales rep or other AGM-Products employee, please take down their name(s) for reference.

Special Order Items

Special order items or custom order items are items which we do not normally stock and cannot be canceled, returned, or exchanged. NO EXCEPTIONS. All special orders and custom orders will be processed in the most timely and efficient manner possible, however, AGM Products will not be held responsible for delays above and beyond its control. Any refused shipments sent back to AGM Products does not constitute the right to a refund or credit. It is the customer’s responsibility to make all arrangements with AGM-Products for refused shipments. AGM Products will charge the customer all freight charges associated with the shipment and a 25% restocking fee on all products shipped.

Legal Venue

In the event that legal proceedings are required to resolve disputes or indifferences, all claims and filings must be made with the Vista Municipal Court located in Vista, California. AGM Products customers will acknowledge and agree to this stipulation once a transaction has been made with AGM Products. Thank you for taking the time to read our Disclaimer and Policies. If you have any questions regarding any of the information listed above, please contact us by email.