FAQ – AGMProducts

WHERE ARE YOU GUYS LOCATED?

We are located in Southern California, Escondido to be specific. If you are ever in the area stop by and say hi.

WHERE ARE YOUR PRODUCTS MADE?

Our products are meticulously designed and tested here in the good ol’ US of A. While many undergo machining and assembly domestically, to ensure competitive pricing in the global market, we do also source some raw materials and conduct some manufacturing overseas.

HOW LONG HAVE YOU BEEN IN BUSINESS?

AGM-Products was incorporated in 2008.

CAN I PURCHASE AGM-PRODUCTS ANYWHERE ELSE?

Love our products, but feel more comfortable buying from your go-to supplier? We understand. You can find our products available for purchase on Amazon.com and Walmart.com, as well as in retail stores across the United States and internationally. For customers outside the US looking to find a local dealer, please visit the International Dealers page located in the footer of our website.

WHAT'S SHIPPING GONNA COST ME?

Good news, we offer FREE SHIPPING on all orders over $199 within the continental USA. For continental U.S. orders under $199, we offer $14.99 flat rate ground shipping. If the actual shipping cost is higher, we cover the difference.

Even better news - Orders placed before 2pm pacific, if in stock, will ship the same day.

HOW DO I TRACK MY ORDER?

Once your order is placed you will receive a confirmation email. Then when your order is shipped (same day if placed before 2pm pacific and in stock) you will receive your first order tracking email. You will receive another email on the day your order is out for delivery. If you want more detail download the Shop app and connect an gmail or outlook account to get real time progress of your order. https://shop.app/download

WHAT IS YOUR RETURN POLICY?

If you're not completely satisfied with your new product, please call 760-884-8319 or email us at sales@agm-products.com. We're happy to help find a solution.

If you prefer to return your order, eligible unused products can be returned within 30 days of delivery, provided they're complete and in new, resalable condition.

Just call or email us with the following details:

Your full name
Order number
Reason for returning
Phone number and email address

We'll take care of the rest!

For complete details, please review our Returns & Refunds Policy. Products with manufacturing defects are covered under their applicable warranty.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Shop Pay, Paypal, Visa, Mastercard, AMEX, Discover, Apple Pay, Meta Pay, Shop Pay Installments and Google Pay. Please note a recent change in Wells Fargo's policies does now prevent us from accepting unicorn tears, chickens or rare gems, sorry.

DO YOU OFFER MILITARY DISCOUNTS?

Of course! We are proud to offer special discounts to veterans, active-duty military personnel, and first responders through GovX. Simply log in to GovX when checking out to get your discount code!

IF I HAVE A QUESTION, HOW DO I CONTACT YOU?

You can reach us by phone at +1-760-884-8319, Monday through Friday, from 8 AM to 5 PM Pacific Time.

Alternatively, email us at sales@agm-products.com.

You can also chat with our AI trail assistant, by clicking the "Chat" bubble in the lower right corner of the screen. NOTE: our AI is in training and may make mistakes. Please double check answers and use the contact methods above if you still have any questions.

WHAT HAPPENS IF AGM DISCONTINUES MY PRODUCT?

We continually improve our products, and occasionally that means retiring an older model or transferring a product line to another manufacturer.

While replacement parts and factory repairs may no longer be available for some discontinued products, this does not automatically end Lifetime Shield coverage for the original owner.

If your product experiences a covered manufacturing defect, we'll evaluate the available warranty solutions, including repair, a functionally equivalent replacement, or other remedies required by law.

Normal wear, misuse, neglect, and damage caused by improper repairs are not covered.

If you own a discontinued AGM product and need assistance, contact us at 760-884-8319 or sales@agm-products.com before shipping it to our service center.

I LOVE THE PRODUCT AND WANT TO SHARE, HOW DO I DO THAT?

First, thank you for sharing. Not only does it make us feel great to hear our product is helping you, but your story will also help someone just like you looking for a solution to their problem right now. Here’s a few ways to share:

Reply to the review request emailed to you OR Leave a review directly on our website by clicking the green “Write a Review” button in the review section of the product page of the item that has helped you.
Leave a review on Google - https://g.page/r/CYIQcwUgjpDrEB0/review
Post your experience to social media and tag us. We will repost your experience to our audience helping someone just like you looking for answers to their problem and giving you more exposure in the process. Win Win!